E-payslips

Payslips, P60s and P45s are provided electronically via the secure website Epay.

Use the links below to be directed to the relevant Epay website:

Payslip information is uploaded to the website every month at least three working days before pay day. Employees can opt to be notified by email when their payslip is ready to view by entering their email address under the ‘My Details’ section in Epay.

New Staff

All members of staff are issued instructions on how to set up a user account, via email or letter within the first month of starting employment, before their first salary payment.

Logging into Epay

If employees have logged on previously they will need:

  • Their username – their National Insurance Number.
  • Their password and security question answer (both are case sensitive)

If this is the first time accessing their Epay account, employees will need:

  • Welcome email - this will be sent to the email address they registered with when applying for their job, shortly before receipt of their first salary payment. This will give them the temporary password that they will need to log into Epay for the first time.
  • Username – this is their National Insurance Number.

Once they have entered their username and temporary password, they will be required to create their own password and set their security question. 

If an employee cannot find their welcome email, please advise them to contact the Surrey My Helpdesk on sscgeneralenquiries@surreycc.gov.uk ,  including ‘EPay lost welcome email’ in the email title. This will trigger an automated email with a link to a form that will need to be completed to confirm the employee's identity.  Following submission of the form, a new temporary password will be issued by email within 1 working day.

Forgotten password or security questions?

In most cases, employees will be able to reset these for themself by clicking the ‘forgot password’ link on the log in page and entering their username which is their National Insurance Number. This will send a password reset email to their registered email address. 

If they have not received an email within 24 hours they should check their email junk folder before contacting the My Helpdesk team: sscgeneralenquiries@surreycc.gov.uk, stating ‘Epay forgotten password’ in the email title. They will then need to complete the form that is sent with the automated response and a new temporary password will be sent out within 1 working day.

If employees are confident that no-one else can view their screen, they could use the eye icon in the password box to display the password they have typed. This will allow them to check they haven’t mistyped their password before requesting a password reset. 

Navigating Epay

Once logged into Epay, employees can click on the Menu icon at any time to give  a drop down list of the options available. Payroll documents can be found by clicking the ‘My Docs’ tab. These will be displayed in a table and you can open each file by clicking on the relevant line in the table.

Printing or emailing your payslip, P60, or P45

Payslips, P60s and P45s on Epay are HM Revenue and Customs (HMRC) approved and are regarded as official documents.

If employees require paper copies of their documents they can print them via Epay.

Most financial institutions will accept a PDF file of a payslip to confirm  earnings details (e.g. for mortgage purposes). You can easily produce a PDF file for yourself from Epay.

Exception policy

If a member of staff has a disability, medical condition, visual impairment, or accessibility issue that affects them from using the ePayslip website, paper payslips are able to be provided.

  • Each case will be assessed dependent on the circumstances of the individual, and in line with the Exception policy.
  • Please arrange for the exception application form to be completed, to request for a member of staff to receive their payslips in paper format.

Electronic Payslips Exception Policy

Download docx (422.54 KB)

After leaving employment

  • Pay information will remain available on the website after an individual leaves employment. Their log in details will remain the same.
  • If they no longer wish to use this website after leaving they can download the payslip and P60 information onto their own computer or device.

Further guidance

Instructions on how to access epay can also be found in the guides below. You may find these useful for sharing with new employees.